Collecting Users Opinions
Questionnaires
- “open” (free form reply) or “closed” (answers “yes/no” or from a wider range of possible answers)
- latter is better for quantitative analysis
- important to use clear, comprehensive and unambiguous terminology, quantified where possible
- e.g., daily?, weekly?, monthly? Rather than “seldom”, “often” and there should always be a “never”
- Needs to allow for “negative” feedback
- All Form Fillin guidelines apply!
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