Nigel Bevan (1997)
Product quality “as the totality of characteristics
of an entity that bear on its ability to satisfy stated and implied
needs [of the product]”
External vs Internal Quality
6 categories:
Functionality,
Reliability,
Usability,
Efficiency,
Maintainability,
Portability
Measures of quality in use
User-perceived quality; satisfaction of product in context
User’s needs expressed as a set of behavioural requirements of
the system
Effectiveness
Efficiency
Satisfaction