Evaluation Tools: UCA/SUMI/DRUM

Usability Content Analysis

For valid results, users should perform typical tasks in representative environments
UCA a practical method for ensuring this
A part of the ‘user requirements’ document
Documentation context allows judgements of generalisation

SUMI

“Software Usability Measurement Inventory”
A measure of user satisfaction or perceived quality of product
50 questions (Agree, Don’t know, Disagree)

DRUM

“Diagnostic Recorder for Usability Measurement”
Assists video-recording methods in task analysis
Supports time-stamping (based of time-code on video recorder)
User definition of event types
Automatically calculates task time