Notes

Elimination of user errors

Total elimination of errors not always desirable:

Users may feel constrained/frustrated by perceived lack of functionality
Opportunity to learn about the system model removed


Clear, comprehensible errors should be provided with easy error recovery; example: UNDO.
Error messages, offer user two possibilities:

The user has made an error, describe it.
The system has made an error, describe that.
Both offer solutions to the problem

 


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