Craig, J., Jutla, D.N., "E-Business Readiness: A Customer Focused Framework", Addison Wesley Information Technology Series, Boston, Massachusetts, December 22, 2000, 480 pages – contains chapters on Knowledge Management, Trust, Customer, Community, Partner, Governance. See TDAN’s Industry Review. See Globe and Mail Review on Half.com.

Jutla D.N., Bodorik P., Hajnal C., Davis, D., "Making Business Sense of Electronic Commerce", IEEE Computer, March 1999, Vol 32, No. 3, pp. 67-75.

Smith, J., Jutla D.N., "Dimensions in Emerging Business Models in eCommerce" Second International Conference on Telecommunications and Electronic Commerce (ICTEC), Nashville, USA, October 6-8, 1999.

Jutla D.N, Kanevsky D. wisePad services for vision-, hearing-, and speech-impaired users, Communications of the ACM, Vol. 52, Issue, 1, Pages 64-69, January 2009

Jutla D.N., Yu. C. (2008), Applying the Delta Model to Mobile Marketing Management, International Journal of Electronic Business, Vol. 6, No. 3, pp. 216-231.

Ding, R., Jutla D.N., FOIQOS: Flexible Ontology-Independent and QOS enabled Web Services Composition Using Google Distance, IEEE International Conference on Services Computing, July 2011.

Qaiser, M., Bodorik P., Jutla D.N., Differential Caches for Web Services in Mobile Environments, IEEE International Conference on Web Services, July 2011.

Yu W., Jutla D.N., Sivakumar, S., A Churn-Strategy Alignment Model for Managers in Mobile Telecom, Third Annual Communication Networks and Services Research Conference (CNSR2005), Halifax, NS, May 16-18,  2005, 6 pages.

Jutla D. N., Craig J., Bodorik P., " A Methodology for Creating e-Business Strategy", Hawaii International Conference on System Sciences, Jan 5-8, 2001, 10 pages (IEEE).

Craig, J., Jutla D., Bodorik P., " e-Business Evaluation Framework", SSGRR 2000, L'Aquila, Italy, July 31-Aug 6, 2000

Jutla D.N., Bodorik P., "Investing in E-Commerce", 2nd Annual International Conference on Emerging Issues in Business and Technology, Myrtle Beach, South Carolina, November 12-14, 1998, pp. 14-23.

Benchmarking

Jutla D.N., Craig J., Bodorik P., " Enabling and Measuring Electronic Customer Relationship Management Readiness", Hawaii International Conference on System Sciences, Jan 5-8, 2001, 10 pages, (IEEE).

Jutla D., Bodorik P., Cao, L., Wang Y., " A Step toward a Benchmark Repository for E-commerce", First International Conference on Electronic Commerce and Web Technologies, EC-Web 2000, September 4-6, 2000, Greenwich, U.K., Also in Springer-Verlag Lecture Notes in Computer Science, 10 pages..

Jutla D.N., Bodorik P., Wang Y., "Developing Internet E-Commerce Benchmarks", Information Systems, Vol. 24 , No. 6, (1999), pp. 475-493

Jutla D.N., Bodorik P., Ma S., Wang Y., "WebTP: A Benchmark for Web-based Order Management Systems", 32nd Annual Hawaii International Conference on System Sciences, Web Information Systems track, (HICSS'99), Jan 5-9, 1999, (10 pages).

Jutla D.N., Bodorik P., Wang Y., "WebEC: A Benchmark for the Cybermediary Business Model in E-Commerce", Internet and Multimedia Applications (IMSA'99), Nassau, Grand Bahamas, Oct. 18-21, 1999.

Jutla D.N., Bodorik P., "An Electronic Commerce Benchmark Suite", Work in Progress paper, WebNet'98: World Conference of the WWW, Internet and Intranet, Orlando, Florida, November 7-12, 1998.

An X., Cercone N., Jutla D.N., A Fine-Grained Novelty Evaluation Algorithm, PACLING 2009.